Smoking, e-cigarettes, or charging of devices is not permitted on site.

Only guide/assistance dogs are permitted inside the Practice.

Everyone should wear a name badge, be polite to you and people close to you, and treat you with dignity and respect.

You should also be polite and show respect to the team.

Complaints Procedure

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

Further written information is available regarding the complaints procedure from reception.

All complaints about your GP are overseen by the Hampshire and Isle of Wight Integrated Care Board (ICB). If you do not feel you can complain directly to your GP Practice there is a specialist South East area complaints team who look at all complaints about GP practices, dentists, opticians and pharmacy services, and they can either be contacted directly

Frimleyicb.southeastcomplaints@nhs.net

or via HIOW ICB Patient Experience and Complaints team

hiowicb-hsi.patientexperience@nhs.net