Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • Phone us on 01983 522198, Monday to Friday as soon after 8am as possible.
  • Visit the surgery and speak with a receptionist, Monday to Friday as soon after 8am as possible.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Our Advance Nurse Practitioners, Locums and Paramedics specialise in on-the-day appointments for when you are unexpectedly not well. These may be face-to-face, by telephone or video call. Alternatively the Patient Advisor can arrange a routine call back with the GP, this may take 3-4 working days. Please ensure you give as much information regarding the call back as possible.

Routine appointments

To request a routine appointment in the next 7 days:

  • Use our appointment request form, Monday to Friday 7am to 4pm.
  • Phone us on 01983 522198, Monday to Friday after 11am, where possible.
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm.
  • By using your SystmOnline account.
  • Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you require a specific doctor the Patient Advisor will advise you of the next available appointment.

SystmOnline

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Your appointment

If a face-to-face GP appointment is required this will be made available after your initial telephone/video/e-consult. Your appointment will be booked with the most appropriate clinician based on your needs.

Consultations are for one person, approximately for 10 minutes and ideally to discuss one problem. The consultation will not always be face-to-face, it may be conducted over the telephone or via webcam, if appropriate. If you have been offered a telephone consultation, we will call you on the telephone number you have given. If you are only available on a mobile phone, please remember to have it switched on and ensure you are in a location with good reception.

However you choose to contact us, we may offer you a consultation:

  • By phone.
  • Face to face at the surgery.
  • By video call.
  • By text or email.

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

It is important to be as frank and open as you can. 

You may find it helpful to prepare some notes to bring with you to discuss during your appointment. 

Taking phone calls during an appointment is wasting your GP’s time – please either decline the call or explain you will call them back.

Cancelling or changing an appointment

To cancel your appointment:

  • Use your NHS account (through the NHS website or NHS App).
  • By using the GP online system – SystmOnline.
  • Phone us on 01983 522198, Monday to Friday from 8am to 6.30pm
  • Reply CANCEL to your appointment reminder text message.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us in advance:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
  • If you have any other access or communication needs.
  • If you would like a Chaperone present (preferably when booking your appointment).
If you need help with interpreting or translation, please let us know when you make the appointment. 

You can arrange for a friend or relative to accompany you. 

Alternatively we offer a translation service, but we will need at least 24 hours notice to book an interpreter.

Home visits

Home Visits are for Patients needing end of life care, completely housebound, or if their clinical condition would be adversely affected by attending the Practice.

Home visit requests should be made before 9.30am.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Practice.

All home visits are triaged and you will be visited by either a GP (not necessarily your usual GP), a Registrar or a Paramedic.