Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App) – This is the quickest method.
  • using the GP online system: SystmOnline where you can order and track your prescriptions.
  • by bring your repeat prescription slip to the practice.

    We do not take repeat prescription requests over the phone or email.

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • fill out a repeat prescriptions request form.
  • bring the paper form to the surgery, Monday to Friday from 8.00am to 6.30pm.
  • ask your nominated pharmacy to request your repeat medication for you.

We do not take repeat prescription requests over the phone.

Please contact your Practice back at home – because they have your medication and health record they are best placed to help you for safety reasons. Your home Practice should be able to send a prescription electronically, to a pharmacy local to where you are staying.

If you are a student home for the holidays (between terms or between years), please contact your GP practice back at college to request repeat prescriptions, they will be able to send your prescription electronically to a pharmacy of your choice. If you have graduated and are returning to the Island, you will need to register.

SystmOnline

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Collecting your prescription

As demand for prescriptions is always high and even higher on some days, please allow five working days for us to process your prescription to send to the pharmacy.

The pharmacist will normally require two more working days to prepare your prescription. You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
Find a pharmacy (nhs.uk)

Questions about your prescription

If you have questions about your medicine/prescription please telephone 01983 522198 after 10am, or your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the Surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to visit the surgery for a review. We will contact you when it’s time to schedule your review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it back to the pharmacy where you got it or bring it to the surgery. Do not throw it in the bin or flush it down the toilet.

About pharmacists

Most pharmacies can provide prescription medication for certain conditions without the need to see a GP or make an appointment. This service, known as Pharmacy First, covers a range of conditions, including::

  • Sinusitis (for those aged 12 years and over)
  • Sore throat (for those aged 5 years and over)
  • Earache (for those aged between 1 and 17 years old)
  • Infected insect bite (for those aged 1 year and over)
  • Impetigo (for those aged 1 year and over)
  • Shingles (for those aged over 18 years old
  • Uncomplicated urinary tract infections (UTIs) (for women aged 16-64)

Pharmacies can provide advice on over-the-counter medicines. Many are open late and on weekends, with no appointment needed. Most also offer private consultation rooms for confidential discussions with staff.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.