Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • Using your NHS account (through the NHS website or in the NHS App).
  • Using the GP online system: SystmOnline.

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

We do not take repeat prescription requests over the phone.

Please contact your Practice back at home – because they have your medication and health record they are best placed to help you for safety reasons. Your home Practice should be able to send a prescription electronically, to a pharmacy local to where you are staying.

If you are a student home for the holidays (between terms or between years), please contact your GP practice back at college to request repeat prescriptions, they will be able to send your prescription electronically to a pharmacy of your choice. If you have graduated and are returning to the Island, you will need to register.

SystmOnline

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Collecting your prescription

Order your repeat prescriptions at least seven days before you need them. Requests left on a Friday afternoon will be available after 5.00 pm the following Wednesday.

All prescriptions are now processed electronically so you will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescriptions.
  • At your GP practice.
  • At any pharmacy that accepts repeat prescriptions.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, don’t put it in your household bin or flush it down the toilet. Instead, take it to your local pharmacy to be disposed of safely.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • Coughs
  • Colds
  • Sore throats
  • Tummy trouble
  • Aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.