The doctors, nurses and all staff at Medina Healthcare are committed to the provision of the best possible clinical, patient, partner and staff experience within available resources.
Everyone should wear a name badge, be polite to you and people close to you, and treat you with dignity and respect. You should also be polite and show respect to the team.
Values
- To uphold the Practice Vision, personally and as a Team.
- To work smartly aiming to achieve the most possible within available resources.
- To respect and trust individual strengths and weaknesses.
- There is a shared ownership and responsibility by partners, staff and patients.
- Be a positive ambassador for the practice and patients.
- Listen to and understand the needs of our patients, and wherever possible reflect those needs on our services.
- Provide excellent customer service, by ensuring we respond to patients in an open, caring and timely fashion and importantly keep our promises.
Objectives
- Provide an environment which is clean, safe, and conducive to high quality patient care.
- Continue to develop a culture of high trust and delegation – minimise micromanagement.
- Develop trust towards management and partners from employees, patients and from other parties.
- Ensure the Practice remains a viable going concern; meeting all parties’ aspirations where possible.
- Offer patients, with on-going health issues, a clinical programme, jointly owned by both of us, to ensure that reviews and medication are managed effectively.
- Ensure that clinical and non-clinical staff partake in Continuous Professional Development.
- Ensure we practice in accordance with national guidelines, recognise best practice, enable our patients and the Practice to benefit from continuous improvement and working with the wider healthcare environment to deliver innovative solutions.
- Utilise available technology to enable all our clinical staff to respond effectively to healthcare needs.
- Provide urgent appointments that enable patients, as a minimum, to talk to a clinician on the day.
- Ensure prescriptions are ready for collection with 48 hours.
- Provide non-NHS services in a timely fashion against an agreed tariff.
- Regularly communicate on Surgery performance.
- Respond quickly and pro-actively to any concerns about our services.
- Maximise individual professional fulfilment and pride in organisation.
- Maximise individual personal fulfilment.
- Improve internal communication.
- To be flexible in delivery of work and time.
- To be positive and maintain a forward looking attitude.
- Make quick clear decisions and deliver on decisions as agreed.
- Use external resources to inform and improve practice [CCG, appraisals, QOF etc].