If you are not sure if you need to be seen today, click on the E-Consult button below
The NHS Healthier Together app has been designed to allow you to access care for your child much more easily. If your child is unwell and needs to be seen by a healthcare professional, instead of having to call your GP surgery, you will be able to use the app to directly inform your GP about your child’s symptoms. Your GP practice will then contact you to decide what needs to be done. And if you are seeking help when your GP surgery is closed, it will direct you to out of hours services.
Click the below link for more information and to download:
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue. Calls to 111 are free from landlines and mobiles.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
A Pharmacy can help you for various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis, etc. through a service called Pharmacy First, they can issue medication for many common ailments, often at no charge. No appointment is necessary, just ask to speak to the Duty Pharmacist. Many pharmacies have a confidential area where you can speak in private.
Your local pharmacy is the place to go to get any prescription medicines and clinical advice for minor health concerns. But they do a lot more than that….
As well as helping with common illnesses – like sore throats, coughs, colds, tummy troubles and aches and pains – pharmacy teams can also help with stopping smoking, cutting down on alcohol, advice on safe sex and emergency contraception.
Pharmacies in our area have a late night and weekend opening rota so there is always one available.
Including: cough, cold, vomiting, eye infections, teething, migraine, hayfever, insect bites & stings, ear ache, fever, athlete’s foot
Contact your pharmacy first for advice
Children who are unwell
See our paediatric specialist Advanced Nurse Practitioner
Less complex medical needs
Including: urine infection, rash, in-growing toe nail, stomach aches & pains, fainting, throat infections, chest infections etc
See an Advanced Nurse Practitioner
Health & long term conditions monitoring
Including: blood pressure, height, weight, asthma, diabetes, smears, birth control etc
See a Practice Nurse (or Health Care Assistant for some of these)
Wounds & ear syringing / microsuction
Including: suture removal, dressings, leg ulcer clinics, ear syringing
See a Practice Nurse or a Health Care Assistant
Immunisations & travel injections
See a Practice Nurse
Medication changes and reviews
Speak to our Prescription Clerk
Including: most blood samples, wound dressing, ear syringing, Dopplers
Contact: District Nurse Team tel 534050
(part of the Hospital Trust)
Administration & process
For sick notes use e-consult.
For results use online services (anytime) or telephone the surgery after 11am.
Mouth, gum or dental problems
Including: referrals and pain relief
Contact your dentist first, then NHS 111
On discharge from the Hospital
Make sure you have been given your results, urgent prescriptions, sick note etc before your leave.
Contact St Mary’s on 524 081
Including: mobility concerns, respite care for the carer or patient
Contact Adult Social Care tel: 814980 or Age UK Care Navigator tel: 525282
Including: assessments, low mood, anxiety, bereavement
See your usual GP or our Mental Health Nurse or for on-line advice bigwhitewall.com (16 to 24 year olds)
Must either be in writing, via on-line services or you can ask your nominated pharmacy to request for you.
Ask a Patient Advisor
About registering for on-line services
High street pharmacists are medicines experts and they can also give advice on common health problems which may save you a trip to your GP practice. Expert advice on:
Bugs and viruses (Nasty coughs and colds and flu)
Aches and pains
Skin conditions and allergies
You don’t need an appointment to see a pharmacists and you can speak in private.
They will advise you if you need to see a GP