Appointments

Routine appointments

When booking an appointment, the receptionist will ask you questions about your symptoms, this is to ensure you are booked with the most appropriate person.

Our reception team are well trained and have lots of different appointments they can offer. To help you quickly and safely, they need to know who is best for you.

Sometimes, you will see a GP (doctor).
Other times, you might see a Physician associate, Nurse, Pharmacist, or another expert who is best to help you.
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Our team will tell you if your appointment is:

Routine – you will be offered the next available appointment

Urgent – you need to be seen quickly

For all appointments (Monday to Friday)

• Phone us 01983 522198 8am – 6.30pm.
• Use eConsult.
• Visit the surgery and speak to a receptionist.

Chaperones

You can ask to have someone with you during your appointment or procedure at the surgery.
This person is called a chaperone. It might be a nurse, a health care assistant, or another trusted staff member.
We might also offer to have a chaperone there. If you’re not sure, please call us before your appointment and we can talk it through with you.

Interpreter/Translation Support

If you need help with interpreting or translation, please let us know when you make the appointment.

You can arrange for a friend or relative to accompany you.

Alternatively we offer a translation service, but we will need at least 24 hours notice to book an interpreter.