Contact the practice
Medina Healthcare
Brannon Way
Wootton Bridge
Isle of Wight
PO33 4NW
Telephone: 01983 522198
Out of Hours: 111
Email: hiowicb-hsi.medinahealthcare@nhs.net
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 12:30pm and 1:30pm to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.
Physical accessibility
Our site is accessible by wheelchair and all the rooms are also wheelchair accessible.
Access to all floors is available by a lift as well as the normal stair cases.
We also have hearing loop facilities which can be used throughout the building.
How to make a complaint
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.
Further written information is available regarding the complaints procedure from reception.
All complaints about your GP are overseen by the Hampshire and Isle of Wight Integrated Care Board (ICB). If you do not feel you can complain directly to your GP Practice there is a specialist South East area complaints team who look at all complaints about GP practices, dentists, opticians and pharmacy services, and they can either be contacted directly: HIOW ICB Patient Experience and Complaints team at: hiowicb-hsi.patientexperience@nhs.net
